Returns & Refunds

Customized Items

Made-to-order or customized products cannot be returned or refunded due to a change of mind.

If your item is defective, damaged, or not as described, we will offer an appropriate repair, replacement, or refund.

Made in Italy Collections

Selected Made in Italy products may be assembled, finished, or upholstered in the UAE using imported components and materials from Italy, depending on project specifications and local production requirements.

Standard Non-Custom Items

If your item arrives damaged, defective, incorrect, or not as described, we will resolve the issue through a repair, replacement, or refund.

Change of Mind

We may accept exchanges within 15 days of delivery, provided that:

  • The item is unused.
  • The item is in its original packaging.
  • The item is in saleable condition.
  • The item has not been customized or made to order.

Shipping, collection, and restocking fees may apply.

UAE Delivery and Returns

For orders delivered within the UAE, customers must report any damaged, defective, incorrect, or missing item within 15 days of delivery.

Approved change-of-mind exchanges may be subject to collection, delivery, and restocking charges.

ASH Furniture will cover reasonable shipping or collection costs where the issue is caused by:

  • Delivery damage
  • Manufacturing defect
  • Incorrect item received

Customers are responsible for delivery and collection costs related to change-of-mind exchanges.

International Delivery and Returns

International delivery is available to selected countries only and is generally arranged on a door-to-door basis.

International customers are responsible for all applicable:

  • Import duties
  • Customs charges
  • Taxes
  • Customs-clearance fees
  • Destination-country charges

Any damaged, defective, incorrect, or missing item must be reported within 15 days of delivery.

International returns must be approved by ASH Furniture before the product is shipped back.

For approved claims caused by delivery damage, manufacturing defects, or an incorrect item, ASH Furniture may offer:

  • Repair
  • Replacement parts
  • Product replacement
  • Refund

For international change-of-mind exchanges, the customer is responsible for all return shipping, customs, duties, taxes, handling, and restocking charges.

Original international shipping charges, import duties, taxes, and customs charges are not refundable for change-of-mind returns.

Report an Issue

Please contact us within 15 days of delivery.

Email: [email protected]

Please include:

  • Order number
  • Product details
  • Description of the issue
  • Clear photos or videos
  • Photos of the packaging, where applicable

Products must not be returned without written approval from ASH Furniture.

Refunds

Approved refunds will be returned to the original payment method.

For UAE and international orders, approved refunds will be processed within 15 days.

The time required for the refunded amount to appear in the customer’s account may depend on the bank, card issuer, or payment provider.

Shipping Costs

ASH Furniture will cover reasonable shipping costs if the confirmed issue is due to:

  • Delivery damage
  • Manufacturing defect
  • Incorrect item received

Customers are responsible for shipping costs related to:

  • Change-of-mind exchanges
  • Incorrect product selection
  • Incorrect measurements provided by the customer
  • Unapproved returns
  • Damage caused after delivery
  • Improper use, storage, assembly, or modification